Support & FAQ
Get answers to common questions and expert support for troubleshooting, ensuring seamless user experience and satisfaction.
How can we help you?
Thank you for reaching out!
We are open Monday through Saturday, from 9:00 AM to 6:00 PM. Our team is available during these hours to assist you with bookings, travel inquiries, and any other questions you may have.
For your convenience, we also offer support via email and our online chat system 24/7. If you contact us outside our regular business hours, we’ll get back to you as soon as we’re back in the office.
Looking forward to helping you plan your next adventure!
Best regards,
Mountain Yak Team
Yes, modifications can often be made without a cancellation fee if done well in advance of your travel date. However, any price differences between the original booking and the new booking will need to be paid.
Our cancellation policy varies depending on the tour and service provider. You will receive detailed cancellation terms at the time of booking. Please note that cancellations may be subject to fees depending on the timing.
You can easily book a tour through our website by browsing our tour packages, selecting your preferred itinerary, and completing the booking process online. Alternatively, you can call us or visit one of our branches to book in person.
Good camping etiquette includes respecting nature and fellow campers by keeping noise levels low, disposing of waste properly, maintaining a clean campsite, and following fire regulations. Always be courteous, share resources, and leave no trace to preserve the environment for others.
The number of people allowed per site varies depending on the specific location and activity. Generally, we accommodate groups ranging from small private tours to larger groups, ensuring a comfortable and enjoyable experience while adhering to local regulations and safety guidelines.
Yes, visitors are welcome at our site! We encourage you to explore our facilities, meet our team, and discuss your travel plans. Please schedule your visit in advance to ensure we can provide you with the best possible service.
In the case of medical emergencies or other unforeseen situations, we may offer a partial refund or a travel credit for future bookings, depending on the terms and conditions of the package. We recommend purchasing travel insurance to protect against such events.